Browse our collections, choose your product, click Add to Cart, then go to Checkout. Enter your delivery details, choose a payment method and confirm. You will receive a confirmation by email.

New customers get 20% off their first 3 orders with code HALO20. Enter it at checkout. It applies to full-price items only and cannot be combined with any other offer, promotion, discount code, bundle deal or special pricing.

Contact us as soon as possible, ideally within 2 hours of placing the order, at info@halolife.me with your order number. We will do our best to cancel or change it if it has not yet been processed, packed or handed to the courier. Once it has been dispatched, cancellation may no longer be possible.

Yes. We only supply products that are genuine, safe and suitable for sale.

Some products are available for pre-order. Any special conditions are shown on the product page or at checkout

We deliver across the UAE. We also ship to  Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.

Delivery is free on every UAE order, with no minimum spend. For GCC orders, delivery is free over AED 499. GCC delivery fee for orders under AED 499 is AED 99

Orders are usually processed within 1 to 3 business days. Orders placed before 1:00 PM on a business day can be dispatched the same day where possible. UAE delivery then takes about 2 to 3 business days after dispatch. Large or bulky items such as strollers, cots, placards, safety gates and beds can take longer. GCC delivery usually takes 4 to 6 business days.

Yes. Once your order is dispatched, you will receive tracking details by email, SMS or WhatsApp, or from the courier directly. You can also use our Track Your Order page.

The courier will contact you to arrange delivery. Please make sure your address and phone number are complete and correct at checkout, as wrong or incomplete details can cause delays.

Delays can happen during sales, public holidays or courier disruptions. If your order is late, email info@halolife.me with your order number and we will check it for you.

We accept all major credit and debit cards including Visa and  Mastercard.  You can also pay with Tamara , and the payment options available to you are shown at checkout.

Yes. Payments are made through a secure checkout, and we do not see or store your full card details.

We will arrange a return, replacement or refund if an item arrives damaged, defective, incomplete, is the wrong item, or is materially different from what was ordered, and where UAE consumer law requires it. For items damaged in delivery, contact us within 48 hours of receiving your order with photos or a video of the product and packaging.

Generally we do not accept returns only because of a change of mind, unless the product page says otherwise or we agree to it. If we do agree, the item must be unused, unopened, in its original packaging and include all accessories, labels, manuals and free gifts.

For hygiene, health and safety reasons, these cannot normally be returned once opened, used or removed from sealed packaging, unless they are defective: personal-care and hygiene products, feeding products, pacifiers, teethers and oral-care products, nursing and breastfeeding accessories, postpartum and maternity personal-care products, healthcare and consumable products, personalised items and gift cards.

Email info@halolife.me with your order number, the product name, the reason and photos or a video if the item is damaged or incorrect. Please do not send anything back until we send you return instructions.

Approved refunds go back to your original payment method. They usually appear within 5 to 7 business days after we process them, though your bank may need longer. For approved change-of-mind returns, we may offer an exchange or store credit instead.

Some products carry a manufacturer or distributor warranty. Terms differ by brand. Contact us and we will guide you through the process.

Many of our products are imported, so minor marks on the outer retail box can happen. If the product itself is affected, email us photos and we will look into it.

Many Frida Baby products are designed for babies, but suitability varies by product. Check the age guidance on the product page and packaging. For any health concern, speak to your child's doctor or pharmacist.

Konfidence swim jackets with removable floats suit ages 2 to 12 years. Neoprene swim vests suit ages 1 to 6 years, and float swimsuits suit ages 1 to 5 years. Babywarma wetsuits cover 0 to 24 months, and Warma wetsuits start at 2 to 3 years. Each product page shows the exact age range. If you are unsure, message us and we will help you choose.

No. Swim aids help children build water confidence, but they are not lifesaving devices. Children must always be supervised by an adult in and around water.

Each product page lists the age or size range. If your child is between sizes, contact us and we will help you pick.

• Email: info@halolife.me
• Phone: +971 6532 8960
• Address: Shaikha Mhara, Al Qusais Building, Al Qusais Second, Dubai, UAE
• Working hours: [Mon - Fri : 9:30am - 6:30pm]

We are an online store only.