Terms and Conditions
Terms and Conditions
Last Updated: 18 August 2026
Welcome to Halolife.me. These Terms and Conditions govern your access to and use of www.halolife.me and any purchases made through the website.
Halolife.me is operated by BRAND HUB FZC. By accessing the website, creating an account, or placing an order, you agree to these Terms and Conditions together with our Privacy Policy and Shipping, Returns & Refund Policy.
Please read these Terms and Conditions carefully before using the website or making a purchase.
1. About Halolife.me
Halolife.me is an online retail website offering products including maternity, postpartum, baby, child, family, nursery, feeding, care, toys, travel, and related products.
For customer support, you may contact us at:
Email: info@halolife.me
Phone: +971 6 532 8960
Website: www.halolife.me
Contact Address: Shaikha Mhara-Al Qusais Building, Al Qusais Second, Dubai, UAE
2. Eligibility to Use the Website
By placing an order through Halolife.me, you confirm that you are at least 18 years of age or are using the website with the involvement and consent of a parent or legal guardian.
You are responsible for ensuring that products purchased from Halolife.me are used appropriately and in accordance with the manufacturer's instructions, age recommendations, warnings, safety information, and intended purpose.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, dimensions, colours, and other information displayed on Halolife.me are accurate.
However, minor differences may occur due to:
- Screen and device display settings
- Photography and lighting
- Product packaging updates
- Manufacturer updates
- Production variations
Such differences do not affect any rights you may have where a product is defective, materially different from its description, incorrect, or otherwise covered under applicable UAE law.
Product packaging may occasionally differ from images displayed on the website where a manufacturer has updated its packaging without changing the underlying product.
4. Product Safety and Use
Customers must read and follow all instructions, warnings, assembly requirements, recommended ages, weight limitations, maintenance instructions, and safety information supplied with a product.
Products intended for babies, children, pregnancy, postpartum care, personal care, health, feeding, nursery, travel, or safety purposes should only be used for their intended purpose.
Information provided on Halolife.me is for general product information and does not replace professional medical or healthcare advice where such advice is appropriate.
5. Prices
Product prices are displayed in UAE Dirhams (AED) unless otherwise stated.
Prices, promotions, discounts, and product availability may change from time to time.
The price applicable to your order will be the price displayed during checkout, subject to correction of genuine technical, typographical, or pricing errors.
Any applicable delivery charges or other charges will be communicated during checkout before you complete your purchase.
6. Promotions and Discount Codes
From time to time, Halolife.me may offer promotional prices, discount codes, bundles, complimentary products, gifts, or other special offers.
Unless otherwise stated:
- Promotions are valid only during the advertised promotional period.
- Promotional offers are subject to product availability.
- Discount codes cannot normally be combined with other promotional codes.
- Certain brands or products may be excluded.
- Promotional conditions shown on the relevant offer or campaign page will apply.
- Halolife.me may withdraw or amend a promotion where there is a genuine error, misuse, technical issue, or other reasonable operational requirement.
Nothing in a promotional condition limits any mandatory rights available to customers under applicable UAE law.
7. Placing an Order
When you submit an order through Halolife.me, you are requesting to purchase the products included in your order.
After placing an order, you may receive an order acknowledgement or confirmation by email, SMS, WhatsApp, or through the website.
Orders remain subject to successful payment, verification, product availability, delivery availability, and acceptance by Halolife.me.
We may contact you where additional information is reasonably required to process or deliver your order.
8. Order Acceptance and Cancellation by Halolife.me
Halolife.me may be unable to accept or fulfil an order in circumstances including:
- Product unavailability
- Genuine pricing or listing errors
- Payment failure
- Payment verification or security concerns
- Suspected fraudulent transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Duplicate or suspicious orders
- Technical errors
- Circumstances outside our reasonable control
Where Halolife.me cancels a prepaid order that cannot be fulfilled, the applicable amount paid will be refunded to the original payment method.
Customers will be informed where reasonably possible if an order cannot be fulfilled.
9. Payment
Halolife.me accepts Visa and Mastercard debit and credit cards in AED, together with any other payment options that may be displayed and made available during checkout.
Available payment methods may change from time to time.
Customers must provide accurate billing and payment information and must be authorised to use the selected payment method.
For security and fraud-prevention purposes, transactions may be subject to verification before an order is processed or dispatched.
Customers are encouraged to retain a copy of their transaction records, order confirmation, and the applicable Halolife.me policies relating to their purchase.
10. Payment Security and Fraud Prevention
Halolife.me takes reasonable measures to help maintain a secure online purchasing environment.
We reserve the right to carry out reasonable payment, identity, order, or fraud-prevention verification and may refuse or cancel transactions where there are reasonable grounds to suspect fraud, unauthorised card use, or other unlawful activity.
Customers must not knowingly provide false, misleading, or unauthorised payment information.
Nothing in this section excludes responsibilities that cannot legally be excluded under applicable law.
11. Customer Accounts
Customers may be able to create an account on Halolife.me.
You are responsible for:
- Keeping your login credentials confidential
- Maintaining accurate account information
- Preventing unauthorised access to your account
- Informing Halolife.me if you become aware of suspected unauthorised account activity
You must not use another person's account without permission.
Halolife.me may restrict or suspend an account where there is evidence of fraud, misuse, unlawful activity, repeated abuse of website services, or a material violation of these Terms and Conditions.
12. Customer Information
When placing an order, customers must provide accurate and complete information including their name, telephone number, email address, delivery address, and any other information reasonably required to fulfil the order.
Incorrect or incomplete information may result in processing or delivery delays.
Where additional delivery or collection costs arise because a customer supplied an incorrect or incomplete address, was unavailable for repeated reasonable delivery attempts, or requested redelivery, additional delivery charges may apply where appropriate.
13. Shipping and Delivery
Halolife.me currently delivers to serviceable locations within the United Arab Emirates.
Order processing, delivery timelines, delivery charges, delays, tracking, cancellations, large or bulky products, and other shipping conditions are explained in our separate Shipping, Returns & Refund Policy.
Customers should review that policy before completing their purchase.
Delivery dates and times are estimates unless expressly confirmed otherwise.
14. Returns, Exchanges, Replacements and Refunds
Returns, exchanges, replacements, repairs, damaged products, defective products, incorrect items, non-returnable products, refunds, warranties, and voluntary returns are governed by our Shipping, Returns & Refund Policy.
Where an item is defective, damaged, incorrect, incomplete, materially different from its description, or otherwise qualifies for a remedy under applicable UAE law, Halolife.me will assess the matter and provide an appropriate resolution.
Depending on the circumstances, this may include:
- Replacement
- Exchange
- Repair
- Refund
- Store credit, where appropriate
Nothing in these Terms and Conditions limits any mandatory consumer rights available under applicable UAE law.
15. Damaged or Defective Products
Customers should contact Halolife.me as soon as reasonably possible after discovering that a product is damaged, defective, incomplete, or incorrect.
For products damaged during delivery, photographs or videos of the product and packaging may be requested to help us investigate the issue.
The applicable procedure is described in our Shipping, Returns & Refund Policy.
16. Manufacturer Warranties
Certain products sold on Halolife.me may be covered by a manufacturer's or distributor's warranty.
Warranty periods and conditions may differ by product and brand.
Where applicable, Halolife.me will assist customers with the appropriate warranty process.
Warranty coverage may not apply to damage caused by misuse, improper installation or assembly, accidental damage, unauthorised modification, normal wear and tear, or failure to follow manufacturer instructions, subject always to applicable law.
17. Website Availability
We aim to keep Halolife.me available, accurate, secure, and functioning properly.
However, uninterrupted access cannot be guaranteed.
Website access may occasionally be interrupted due to maintenance, updates, server issues, internet or telecommunications failures, cybersecurity incidents, third-party service interruptions, or circumstances outside our reasonable control.
Where reasonably possible, we will work to restore affected services.
18. Acceptable Use
You must not use Halolife.me:
- For fraudulent or unlawful purposes
- To interfere with the operation or security of the website
- To introduce viruses, malicious software, or harmful code
- To attempt unauthorised access to systems or accounts
- To scrape or systematically extract website content without authorisation
- To impersonate another person
- To submit false or misleading information
- To abuse promotions, discount codes, payment systems, returns, refunds, or customer-support procedures
Halolife.me may take reasonable steps to protect the website, customers, and business from suspected misuse or unlawful activity.
19. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, designs, photographs, videos, icons, website layouts, and other materials is owned by or licensed to Halolife.me, BRAND HUB FZC, applicable brands, manufacturers, or other rights holders.
Content may not be copied, reproduced, modified, distributed, commercially exploited, or republished without appropriate permission, except where permitted by law.
All third-party brand names, product names, logos, and trademarks remain the property of their respective owners.
20. Third-Party Services and Links
Halolife.me may contain links to or integrations with third-party websites, payment providers, courier services, social media platforms, or other external services.
Third-party services may be governed by their own terms and privacy policies.
Halolife.me is not responsible for the independent content or practices of third-party websites that are outside our reasonable control.
21. Privacy and Personal Information
Halolife.me handles customer information in accordance with its Privacy Policy and applicable legal requirements.
Customers should review the Privacy Policy to understand how information may be collected, used, stored, and processed.
22. Limitation of Liability
Halolife.me and BRAND HUB FZC will exercise reasonable care in providing the website, processing orders, and supplying products.
To the extent permitted by applicable law, Halolife.me will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
Customers remain responsible for using products appropriately and following applicable manufacturer instructions and safety warnings.
Nothing in these Terms and Conditions excludes or limits:
- Mandatory consumer rights
- Liability that cannot legally be excluded or limited
- Remedies available for defective or non-compliant goods under applicable law
23. Events Outside Our Reasonable Control
Halolife.me will not be responsible for delays or failures caused by circumstances outside its reasonable control.
These may include severe weather, natural disasters, government restrictions, transportation or courier disruptions, telecommunications failures, public emergencies, strikes, supply-chain disruptions, or similar events.
We will make reasonable efforts to minimise disruption and fulfil affected orders where possible.
24. Sanctions and Restricted Transactions
Halolife.me will not knowingly conduct transactions or provide services where doing so would violate applicable UAE laws, trade restrictions, sanctions requirements, or obligations imposed by authorised payment or financial-service providers.
Transactions may be declined or cancelled where required for legal, compliance, payment-security, or sanctions-related reasons.
25. Changes to These Terms
Halolife.me may update these Terms and Conditions from time to time to reflect changes in the website, products, services, operational requirements, payment methods, applicable laws, or business practices.
The latest version will be published on this page together with the date of the most recent update.
Changes will apply from the date they are published and will not override mandatory rights relating to orders already completed.
Customers are encouraged to review these Terms and Conditions periodically.
26. Governing Law
These Terms and Conditions are governed by the applicable laws and regulations of the United Arab Emirates.
Any dispute arising in connection with the website or a purchase from Halolife.me will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer-protection rights or jurisdictional requirements under applicable law.
27. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Where any provision conflicts with a mandatory requirement of applicable UAE law, the applicable legal requirement will prevail.
28. Contact Us
For questions regarding these Terms and Conditions, your account, an order, payment, delivery, return, refund, or product issue, please contact:
Halolife.me Customer Support
Email: info@halolife.me
Phone: +971 6 532 8960
Website: www.halolife.me
Please include your order number when contacting us regarding an existing order.